1. Purpose of Collecting Personal Information
The purpose of collecting customer information is related to the following:
- Supporting customers with purchasing, payment, and delivery.
- Providing product information, services, and customer support as requested.
- Sending notifications about our latest programs and products.
- Resolving issues that arise during the purchasing process.
2. Scope of Information Collection
We collect customers’ personal information when placing orders on the website:
- Full name
- Email address
- Phone number
- Address
3. Duration of Information Storage
Personal data of members will be stored until there is a request for deletion or the member logs in and performs the deletion themselves. In all other cases, personal information will be securely stored on the server of QUY HAI PHU QUOC TOURISM INVESTMENT JOINT STOCK COMPANY – MERCURY PHU QUOC RESORT & VILLAS.
4. Parties or Organizations with Access to the Information
The parties who may access customers’ personal information include:
- Quy Hai Phu Quoc Tourism Investment JSC – Mercury Phu Quoc Resort & Villas
- Contracted partners involved in providing part of the services of Mercury Phu Quoc Resort & Villas. These partners will receive information based on the agreement (either partially or fully depending on the contract terms) to support users in utilizing the services provided by the Company.
- Legal requirements: We may disclose personal information if required by law and such disclosure is reasonably necessary to comply with legal processes.
- Business transfer (if applicable): In the event of a merger or acquisition, the buyer will have access to the stored information, including personal data.
5. Contact Information of the Collecting and Managing Unit
- Company Name: Quy Hai Phu Quoc Tourism Investment JSC (Mercury Phu Quoc Resort & Villas)
- Business Registration Certificate No.: 1701756854 issued by the Department of Planning and Investment of Kien Giang Province on May 28, 2012.
- Head Office Address: Group 1, Duong To Quarter, Phu Quoc Special Economic Zone, An Giang Province, Vietnam
- Phone Number: +84 297 626 3999
6. Methods and Tools for Users to Access and Edit Personal Data
If you have any requests to access or edit the personal information provided, you can:
- Call: +84 297 626 3999
- Email: info@mercuryphuquoc.vn
Mechanism for Receiving and Resolving Consumer Complaints Regarding Personal Information Misuse:
At mercuryphuquoc.vn, protecting your personal information is very important. You are assured that any information provided to us will be kept confidential and not shared, sold, or rented to any third party. Mercury Phu Quoc Resort & Villas commits to using your information only in the following cases:
- Enhancing the quality of services for customers
- Resolving disputes and complaints
- Upon request from legal authorities
